Support
Need Help?
We're here to help you get the most out of Food Realness Checker. Whether you have questions about how to use the app, need help interpreting your results, or want to report an issue, we'd love to hear from you.
Contact Us
For any questions, feedback, or support requests, please reach out to us at:
Common Topics
- How to analyze a product: Paste a product URL, scan a barcode, or upload a photo of the product or ingredient label.
- Understanding scores: Our realness score ranges from 0-100, with higher scores indicating less processed, more whole-food ingredients.
- Supported retailers: We currently support Amazon, Whole Foods, Instacart, Fresh Direct, Trader Joe's, and many direct product websites.
- Barcode lookups: We use the Open Food Facts database for barcode lookups. If a product isn't found, you can upload photos to analyze it manually.
Report an Issue
Found a bug or incorrect analysis? Let us know! When reporting issues, it helps if you include:
- The product URL or barcode you were analyzing
- What you expected to see vs. what happened
- Your device and browser (if relevant)
Response Time
We aim to respond to all support requests within 24-48 hours. Thank you for your patience!